House Of Firefighters Shipping Policy

Domestic & International Shipping Policy

* Due to the COVID-19 pandemic shipping times may differ from our normal times. Thank you for your understanding & patience.

Shipment processing time

Normally, all orders are processed within 3-7 days. It takes 2–5 business days to create & process apparel products and 2–7 business days for non-apparel products. We do not include weekends as part of processing or shipping. If you order an item on Friday it will be in que for processing on the following BUSINESS DAY which would be Monday.

Shipping rates and delivery estimates

We provide good quality products from our vetted 3 party vendors, so shipping times may vary from product to product. If you order more than one product, one product may arrive at the destination before the other. How will you know if this is the case? because you will recieve a different tracking number for each product.

You will receive your order after we fulfill and ship it. We ship more than 30,000 orders each year. To ensure we send your products as fast as possible, we route your orders to our fulfillment centers where we can fulfill and ship them in the quickest way. We partnered with these global carriers to give you the best shipping experience: FedEx, USPS, DHL, UPS, AMZ

Shipping charges for your order will be calculated and displayed at checkout.

 Shipping Couriers we use: USPS, FedEx, UPS, DHL, AMZ

Shipment to P.O. boxes or APO/FPO addresses

We do not ship to P.O. boxes or APO/FPO addresses, your order will not be processed until the destination address is changed.

Shipment confirmation and order tracking

As soon as your order is placed, you will receive a confirmation email on that order. When your order has shipped, you will also receive a shipment confirmation and tracking number.

Please note*: You may receive multiple tracking numbers depending on the vendor of the product you have ordered from.

Customs, duties, and taxes

House of Firefighters.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

House of Firefighters.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We only ship to USA & Canada Only.

Returns Policy

**Any Free Plus Shipping Items on our site do not qualify for refunds, unless received damaged, or broken, and proof with an image is sent to our customer support and verified.**

If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of the item in question for quality control purposes and we can offer a refund or replacement whichever you prefer.

US customers have up to 14 days after the received date of the item (s) and international customers have up to 30 days after the received date of the item(s).

If 14 days have gone by for US customers & 30 days have gone by for International customers since you have received the item(s), unfortunately we can’t offer you a refund or exchange.

What we need to make a replacement order or refund:

• Please provide your name and email.
• Please provide the order number
• Please provide picture of wrong/ damaged item.
• Please confirm if you prefer a replace or refund. It's best to do that before reaching out to us because once replaced we can't guarantee it can be canceled if you decide you would prefer a refund instead.
  
  (We will notify you on where to send the item being returned.)
  
  Once the replacement has been shipped the tracking link will be sent to you via email.
  

*Please check courier tracking information for delivery date and time.

For more information, email support at: [email protected]